00:02

Welcome to Building Better Managers, the Better Manager podcast with Wendy Hansen, where we talk with top leadership professionals about strategies you can use today to create a happier, highly engaged, and more productive workplace. Now here's your host, Better Manager co-founder Wendy Hansen.

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00:24

delighted to welcome you all today. You know, our team wanted to look at what were some of the trends for 2024 and who were some of the thought leaders? Well, that was easy for me to find because my guest today is truly a thought leader, Denise Brousseau. Denise has been on other podcasts with me because she's just so fantastic. And

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00:50

brings us information that we just wouldn't hear anywhere else. And I love that she's so pragmatic too. You're going to learn things today that you are just going to take with you and make good use of in 2024. So what is the topic? AI. Well, AI is going to change how we work in 2024. If we embrace it and use it and help us in our work, we'll be on the cutting edge. If we say, oh, we don't need to do any of that.

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01:19

We're gonna be in trouble because we wanna embrace what Denise says because she's very excited. She's preparing and she's gonna give us practical advice on things like chat GBT, how to use it, provide you with how do you set up the prompts and she's very excited about the future of AI. So I think we should all be excited too because it's not going away and Denise will show us how we can really make it work.

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01:49

So let me tell you a little bit about Denise. If you don't know of her already, you should. As the CEO of the Thought Leadership Lab, Denise works with leaders and their teams to accelerate their journey from leader to thought leader. She's the author of the bestselling guide, Ready to Be a Thought Leader. She also co-taught the first course at Stanford Business School on thought leadership with J.D. Schramm.

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02:16

Over the last 20 years, she's spoken to tens of thousands of people at companies, conferences, organizations all over the world. A Wellesley graduate with a Stanford MBA, she began her career in the technology industry at companies like Motorola, broader band software. Then she co-founded and was CEO of the Forum for Women Entrepreneurs, FWE. She grew FWE.

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02:45

It's now watermark into the country's leading organization for women-led high growth startups. So she does a lot in many areas of the world. Thank you so much, Denise, for being with us today. It's great to be here, Wendy. I know you and I are both committed to really growing leaders around the globe. So that is such fun to be with you in conversation. Thank you, yes. We are both, I think, making a difference in that.

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03:13

You know, as more that we get out there in the world, it's a really good thing. And I love your approach to looking at AI and things that you're gonna tell us today. So, you know, these tools are evolving so quickly. What are a few that you are using to help you with your thought leadership?

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03:33

Yeah, I think that the good news is things are changing rapidly. And I really think that we're at this inflection point. You know, I think about in earlier in my career where the internet launched and at first people were sort of, you know, questioning what is this thing? And then a few people, sort of the leading edge people started building websites. I remember building my first website and I feel like it's that same moment. That sort of, that transformation is happening where.

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04:00

you know, more than 50% of the country and certainly more than 50% of millennials have tried Chat GPT. But I think we're just beginning to see some of these other tools and how folks like us who really are trying to get our voice heard, that are really, these are tools that we can utilize. And we'll come to later some of the dangers ahead, but I do, I start with what I'm excited about. So, of course, Chat GPT, you know, very simple beginning because it's kind of where it all began.

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04:30

you know, here's a tool that's trained up on data from around the globe. And it's, um, the, it's like a large language model is what it's known as. And it has this capacity to have a conversation. So it is a chat bot, but it's a very glorified chat bot, much bigger than anything we ever saw in our earlier, in earlier iterations. So I certainly use that. And then, you know, great for finding information I need quickly, great for planning a trip, et cetera.

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04:58

But tools that I also love are, I love otter.ai. I don't know if you're using tools like that, but I do a lot of interviews. I do a lot of client meetings and I use otter.ai, like the animal otter. And what it does is it transcribes all of your conversation, but it also summarizes. So at the end, you get sort of meeting notes, you get a summary and then now these tools are proliferating, but that's one that I use.

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05:27

I think every day. I also like Canva. Canva is a tool I've been using for a long, long time, but now they've built AI into it, and we'll get into some of how that's used. Grammarly, which I've always used for checking my grammar has now got AI built in. It is just more sophisticated and more helpful. And my new favorite tool is py.ai. Py like 3.0.

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05:55

one for whatever. I don't know if you've tried this tool, but you know, Pi is, it is a, it's like chat tbt, but with a personality, meaning that it has a, when you're in conversation with this chat tool, it has a very optimistic view of the world. It has a, just, it generates a conversation with you. Yes, there's a second or two.

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06:24

hesitation. But I use it now for conversations on all the things I'm fascinated by, like, tell me about the war, what brought the war about in Gaza, you know, what tell me about unions and the history of unions. So yes, I could go to Wikipedia and I could look that all up. But in a conversation, I can sort of dig in more. It's like, well, but where did all this begin? And can you compare it to this other thing over here that I've always

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06:54

So I have, you know, every couple of days, I have a conversation with Pi, and I come away more educated, but also more, I don't know, maybe more optimistic, because it's got a really friendly persona about it. I find it very fun. Oh, I love that. So that's pi, P-I dot A-I for people. Oh, and I love that it has an optimistic flair to it. That's so interesting.

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07:18

Yes. And it sounds like you're kind of lonely. You could sit and have this conversation with Pi AI and say, tell me about this as a new friend. Yes. And unlike a person that may disagree with you, he doesn't make you feel bad. So, and I chose the male voice, right? You can choose a female voice, but I like the male voice. And the, and the other, the last one I use is perplexity.ai. And what I like about that is it's many of these tools, when they're answering you, you have no idea.

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07:49

where the information came from. But with Perplexity, it is, you're in a conversation and it'll bring up where the content came from. So it'll give you the three links to the three things that it used to search for you. And that way I can double check because the one thing we know about AI is it has hallucinations as they call it. It makes stuff up. And put in the way I found out so much from the beginning, very, very early after ChatGPT came out, I asked.

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08:18

it. Can you give me my bio?" I didn't say it was me, but I just said, you know, Denise Bersoe's bio. It said I went to a different college. It said various other things. Then I wrote in, I asked for my sister's bio and it said she had passed away. Well, my sister is alive and well and living in Minnesota. You do have to be aware that these tools are making things up sometimes.

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08:44

double and triple check them. And so a tool like Perplexity, you can then go to the source, which many of these tools don't let you do. And so I really, I like that Bing's tool has that as well. Yeah. Oh, that's great. And everybody, we're gonna have these in the show notes because I can see people might be sitting there like, what's that one? What's that one? So we'll make sure we have those in there. Yes. And people are now pushing out books with ChatGG.

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09:13

gbt. And when you read them, you can almost tell that it wasn't written by a human. And what are some ways that you can use chat gbt and similar tools that are additive and don't make you sound so generic. And I know that also one thing is that people can do a check and see how much is written with chat gbt. Finally. Yeah, I think those tools are super helpful. So yes, and

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09:41

And I think unfortunately that Amazon is somewhat going along with this. I saw something recently that said Amazon has put in new rules that you can not upload more than I think it was five books at a time to sell on Amazon, which of course means every night I could generate five new books, quote unquote, um, and upload them and sell them as if I actually wrote them. So yes, these tools can be misused and are being misused right, left and center. Um, but we have to remember.

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10:10

that a large language model, as I said, is trained on information that's already happened. So there is, you're going to get a prediction when you're writing, it's going to give you a prediction of what the next word would be based on everything that's written before. What does that mean? It means it doesn't have originality. There is nothing new under the sun with this because it is just regurgitating in a fast and, you know, kind of amazing.

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10:38

process the next possible likely and likely word. So what I try to tell people is use these tools for what they're best for, the first draft, not the next draft or the last draft. So if I am writing, like I help some of my clients do some content development, the first thing we'll do is put their key ideas of what they're thinking and have it put me a draft together. And one of my clients was writing a grant proposal

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11:08

tool to a really good outline for her. And she's like, oh my gosh, it put in something I completely would have overlooked. So there's things like this that it's super helpful for, but then you need to add your own voice. You need to add your own perspective and point of view. You need to add originality, right? So there are some fun things that you can do with ChatGPT that I've been, and other tools like this that I've been playing with. So.

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11:37

One of the ones I like is that there is a concept called temperature. You can write a prompt and say, you know, write me a letter to my boss, excusing my absence from the retreat this, this summer, right? Because I'm going to be on vacation and write it from the temperature zero.

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12:00

And then write it from temperature three and then write it from temperature nine. And I think it's like minus 0.5 to 10 is the temperature if I get it correctly. And it writes more and more flowery language as it gets to the higher numbers. So when you write in the beginning style, like a zero, it's just a straightforward email, like, you know, three sentences, zip, zip, right? The 10.

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12:25

is hysterical. I mean, it is the flowery, it's overblown, extravagant excuse. So you do have to really laugh. But what it does is it makes you think, like, maybe I want to look at what the tone is that matches the person that I'm talking to. Did they speak more straightforward so I should tone down my writing or did they speak more elaborately, more flower? And then maybe I want to tone up my writing. So...

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12:54

And it's also true, of course, if you're writing fiction or if you're writing anything, but temperature is a really fun one. And then another one I like that I discovered is that you can ask it to write in the style of someone. So of course, right, you can ask it to write in the style of a famous author that you've always wanted to write like Tennessee Williams. I don't know. Personally, I don't, but you know, maybe G.B., right? I've always admired her.

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13:22

You could also ask it to write. So for example, for me, I asked it to write, I drafted a piece of text content that I wanted to write. And then I asked it to rewrite it in the style of my mentor who is an amazing gifted writer. And then I asked it to write in the style of my competitor, my strongest competitor who's a very good writer. And it was so interesting to see these three texts.

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13:50

And then I asked it to rewrite it in my voice, even though I had originally written it. And because I have a lot of content and these other two people have a lot of content out there, it literally gave me three perspectives that were written in those voices. And then I took the best of the best phrases and threw some of them in to my piece. So, you know, I think there's a lot of ways in which these tools can be super helpful.

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14:17

writing a stronger headline, finding topics that people wanna know more about in your field, like say, let's say you're struggling to write content, you can get some inspiration by saying, tell me what the top 10 most requested articles are about X subject. And now maybe you wanna go write about that instead of some random topic you might've been thinking about. So those are all really good ways to thought leaders should be using these tools. Yeah. Oh.

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14:46

That's incredible. And I love the part about the style that you can write in, you know, write this in a humorous style. I've tried some of those. Yeah. And you can really make it different. Sometimes we can do it in a little high. Yeah. Much more fun when you do it that way. Yeah. And is it true that chat GBT has, it's a delay the information it has, cause it says everything is older than.

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15:14

a year or something that's. Well, that was true at the beginning, but that's no longer true. So now maybe it's a month or two behind. So the training was you're right, it was September 2021, I believe, at the beginning. And then now it's kind of caught up. And the tools are updating every month. So, for example, Pi.ai is funded. It's a company that's funded by hundreds and hundreds of millions of dollars. And they have a new version of their tool coming out. And it's going to be integrated in the next few weeks. And I'm like,

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15:44

This is a really good tool already. I'm fascinated to see what the next version, and I think that's true for all of these tools. They just keep getting better. Yeah, good. Well, that's great to hear about that because I was thinking we were still on a delay, so thank you, yes. Great to talk to a thought leader who knows these things. Yes. So, Denise, now that we have these kind of tools like Chat, GBT, how can we continue to...

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16:10

like stand out and differentiate ourselves when we're writing content. And you write a lot of content. You're very prolific. Yeah. I don't think it can be scary at first. We think these tools are easily going to replace us. And I do think that some of the generic copywriting is going to be replaced. There's no question. But what I really have always been teaching my clients who are on that journey to become thought leaders is that your stories

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16:39

Your case studies are really the value that you add. Anyone can say how to do ABC, but it's a whole nother thing for you to tell me, and here's the pitfalls, here's the mistakes that you might make, here's the challenge that I faced, here's what my big struggle has been, what about you, right? So you wanna be imagining you're in conversation with your audience and really kind of being, as I call it, that guide from the side. You take them on your journey with you. You can tell pretty quickly.

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17:09

if somebody is authentic, like that they really were there, they were trying to do X, Y, or Z, that this isn't something they, as you say, pulled from chat GPT. I think another way is to really think about how can I craft my ideas using metaphors, using something pithy and memorable, you know, a mnemonic or something that is going to be easy to repeat.

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17:37

because what we really want to remember is that we want people to remember and repeat what we're saying. And so, generic language doesn't do that. If we're trying, thought leaders are about spreading ideas, being that pebble in the pond. So, you want to be sure that your language choice is rich and interesting, that you use the tools of mnemonics and frameworks and so on.

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18:07

to get your point across and metaphor, simile, all of these. Now, these tools can probably help you do that, but they need to sound like you, right? I have a particular voice and you do too when we write. And so you wanna be careful when you use these tools to reclaim it as yours and reclaim it as your voice, even if you start with some of the generic ideas. Another is to do really proprietary research.

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18:36

and having data that is unique to you, I think is another, you know, to your industry, to your particular field or your particular role. And then finally, humor. I mean, I can't really tell you that I've actually heard ChatGBT tell me a joke that I was actually flat out at. So, you know, can you have humor in your writing, I think is another way to differentiate. Yeah. And I love your advice on...

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19:03

I case studies and just personal stories because that it can't make up. So when you go through that and add it, you know, it really does make it. And we use, of course, you know, a lot of metaphors and things in coaching that really stick with people, you know, we always say you have to get on the balcony and get off the dance floor in order to be strategic, you know, and we'll hear people.

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19:29

repeating that back all the time. So as you point out, having something that's repeatable that people associate with you is really important. Yes. Yes. And I think that is when we use the word thought leader that literally is thought leadership, right? We're giving people new thoughts and leading them in a new direction with that. Yeah. Oh, I love that. And it really is, you know, I've used it too, to be able to set up a sequence of things like what would the chapters be?

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19:58

you know, if I was writing a book on this and, and like you use the example before with your colleague, you know, I had things that, oh, I forgot about that. So you can really use it to be able to help you sketch things out. And then I love your advice for how do you make it personal? You know, how do you make it so so it's yours? And your own I mean, I think frameworks is another place I skipped over it quickly, but

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20:25

When you can create a visual framework, which some of these tools can help you to do, but that is true to your lived experience, now you're being helpful to your clients. Now you're being helpful to your colleagues because maybe you're helping them to get to where you are more quickly because you're showing them, here's the steps, here's the process. Writing a quick toolkit for people with that, that follow me along, here's how you do it.

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20:53

I think can be really helpful. And again, it should be your lived experience, not your AI. Right. Yes. Your buddy, AI, but can't be too much of a buddy. Yes. Now, AI tools are great for images as well as text. And I have not had very much experience with that at all. So I was very excited when I looked up some of the software that you're talking about.

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21:23

Tell us a little bit about that. What's new there and how does that help, when you're a thought leader? Well, one of the things I'm fascinated by is how quickly this is transitioning. So just as the language models are getting better, the tools for creating images are getting better. But similarly, they're based on...

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21:43

You know, they're taking a view of all the images that are out there. And then when you ask it for an image of a cat playing on a sofa, it's going to look at all the cat playing on sofa images and give you sort of a rendition that would be like that. But which is wonderful because up until now you had to depend on a large like Getty images or places like this to get your images. And often they weren't very diverse or they weren't very interesting. You know, it felt like such a generic view. So.

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22:09

The nice thing is with tools like Jasper, which is one of the first ones, or Dali, which was one of the first ones, but also with Firefly from Adobe, you know, now you have a whole vast set of tools that if you learn the prompt language and prompts are the basically the conversation language in which we speak to these tools, if you can learn how to write a prompt.

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22:38

to create the kind of image that you want, the tool will create it. I say that as if it's a very casual thing. And of course, for a basic tool, for a basic image, yes, it is. I did it yesterday just for fun. I'm like, give me an image of a cat playing with a pink barn on a sofa. It gave me three images in a minute, or less than a minute. OK. But then I said.

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23:06

give me an image of a cat, same sort of description, and I want it photo realistic, then I want it on a spaceship, then I want it, right? But they were kind of crappy, honestly, right? So I don't have yet, because it's not my area that I play. I don't have the sophistication in how to write these. So what I've been doing is subscribing to a number of AI newsletters where people are sharing their props.

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23:34

And I think that is the next generation of things that are going to happen. Now there will be libraries full of models of how to write a prompt. So now I can create an image with sunlight coming from the left and it's this kind of sunlight versus that kind of sunlight. The way that people are writing these prompts now is so elaborate and so sophisticated that they're getting things out of these tools that I'm not getting. But they also, you know, they were...

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24:02

image people. I'm a word person. So I do think that we have now these tools at our fingertips and they all are creating somewhat different images even with the same prompt because of the way they're trained. So I'm trying to get people to just play. This is really the gift right now with these tools. Have at it. This is the world is your oyster with a lot of these tools. Many of them, at least to begin with, are free.

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24:29

With Dolly, I think you get like 15 credits every week or month, I can't remember. And others, if you pay a little bit of money, $20 a month, you can get unlimited. So have some fun with this. The one I like best is Canva. Again, I mentioned it earlier. But what is wonderful about it, first of all, women run business, women founded business. We like that. But secondly, the tool has AI built into an existing tool.

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24:59

which means that I can, excuse me, I can generate an image, but then using Canva, I can place it in all kinds of places. It can place it in a card or a poster or a PowerPoint slide, et cetera. So with Canva, once you have the image now, you can lay it out in a card and a poster and a PowerPoint slide, and it can resize, it can.

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25:26

change the color or it can change the layout, it can change the language. So you write your advertising text in English, it'll translate it in a French and a German, and then also do the layout for you. That to me is more powerful than just a Dali where I'm just creating an image. So again, play is really the key for all of these tools. Yeah, use it to make some holiday cards for people. Yes. Yeah. And that's a good way to play. Have a little party.

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25:55

I can see like home parties or zoom parties. Let's all get on Canva and see what we make and share it. Yeah. I love it. And you could customize. I love that idea. You could customize your holiday cards for each friend based on their favorite colors or what they love to play. Whatever. I like it. Yeah. And the AI newsletters, I assume people could just Google that AI newsletters or are there any specific ones that you?

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26:23

I've got five that I read pretty much regularly, and I'll send you them so you can put the links in because I get so much news every day about AI because it's changing so rapidly, but I've got some of them that I think are very strong and are keeping up, and that's the hardest part with this. Yeah, yeah, well, that's great. We have, Melissa Looney is from Bentley University and she is on our Better Manager Partner Council.

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26:52

And she has finished her dissertation on humor in AI, because she loves humor. And that is gonna be very, very interesting. She's gonna do a little presentation for us and she's also gonna do a podcast to talk about humor in AI. So I think that was fascinating. We'll look forward to hearing from Melissa on that. What a fun thing to study. So much more interesting than so many things that we were thinking about back in the day.

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27:21

Right. And at first people were like, what, you're going to do your dissertation on that? You know, and I think she really had to push to get it through. And now I think people are fascinated. Certainly our, our partner council was very fascinated and say, boy, we all need to get more educated on AI and the humor part really sounds good. Yes. Yes. So now we have to get to the dark side a bit. What worries?

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27:49

you most about the future with AI? Yeah, I think that the there's a couple, there's small, medium and large worries. So small worries are things like that. This is going to really eliminate jobs. I mean, that isn't small, meaning that it's a small worry, but it's small right now and it's going to grow over time. So what I mean by that is that we're already seeing basic copywriting jobs, basic image creation jobs.

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28:19

have been eliminated by these tools. What is going to be, I think that's gonna move to a medium-sized problem in the next year to five years, and it could be a much larger problem in the time beyond that. So when I look at elimination of white collar jobs, as well as blue collar jobs, you start to think what is society gonna look like? That to me is when it starts turning into...

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28:45

maybe something more existential or something where we just don't know what the future is. On the other hand, there's a lot of people doing very boring, very repetitive jobs every day. So maybe this could actually be a positive. I'm always trying to look at the bright side here. But it also raises expectations. So I think that career in marketing and I think to go away and write some headlines was...

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29:12

something that I was asked to do, and I might be given a day or two, maybe even three days, to come up with good headlines for, with my team for a series of ads we were doing at the company. And now, you know, they probably expect that in 10 minutes. So, you know, the expectations on people are going to rise for speed, for, you know, their capacity, their understanding of their job description is going to really shift. And I think that is making people nervous.

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29:41

I think that the other is what we've talked about, that these tools make people writers, but not necessarily good writers. So I think we're going to see a lot of generic garbage out there, honestly. And what people may forget is that part of what makes good ads or good marketing is a series of reviews and a series of edits and drafts and creative thinkers coming together and turning all that over.

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30:11

to an AI just because it can look really pretty doesn't necessarily mean it's going to be a good ad, right? So I do think that that's just from my background. I think everyone could come up with examples like that. There's so many different fields where AI is being put to work faster than I think anyone's thought about the implications. I think another thing I worry about is what is happening to our data anyway, right? What we think about it.

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30:38

Back in the old days when we put something on Facebook, I think initially we didn't really imagine that all of that was going to be used and used against us. Well, as we're using these tools like Pi, as I'm asking it all these questions, that data of what I'm searching for, what I'm asking, how I'm asking it is going right back into the training model for the next version. So you don't have a lot of control over your data.

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31:06

And of course, copyright. I just was reading a long article last night about all the copyright suits that are happening against these large language model companies because they basically scooped up everybody's content. Supposedly not copyrighted content. But when we have major actors and actresses suing and we've had these large strikes already about the use of AI, this is just the beginning when you think about.

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31:33

people like me who are authors of copyrighted work, this is being, you know, how do I prove that it wasn't scooped up, that my book wasn't scooped up? Well, that becomes really an IP issue that I'm too small to fight, right? One small person against Amazon, that's not gonna work. But if you have, you know, a thousand authors now coming together under the Authors Guild to fight, now you might, you might.

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31:58

change something, but these cases are going to take years and probably by the time they're heard they're going to be obsolete because the tool will have moved on. I think another is right now we're training people on data created by humans, but what happens when the tools are training the tools? What if the large language model is taught to, I don't know, my imagination goes wild. I'm a sci-fi girl. I understand that these computers can be.

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32:28

And of course, they can be used now in war. I mean, we've got wars going on around the globe as we speak. And up until now, a drone was controlled by a human, usually overseen by someone in a defense department who may not have the best interests of civilians at their ready. But it's even worse now if a drone is controlled by a computer that was trained up on some algorithm that we can't even look at, what's happening? I don't know. It really is.

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32:57

It makes such a difference to be able to these things that that we don't often think about, but what's going to happen in three years? And I've heard some AI experts say like, we're afraid that it's going to become, you know, ahead of us. Some of the very top experts are afraid. And if the top experts in a field are afraid of something, you and I should be afraid. We should be afraid. Because there's so much happening that you and I can't even see yet.

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33:26

We know that things are, I mean, it's one of the reasons that this recent fight with Sam Altman happened, who can control the model, who gets to control what it's used for. I don't think that's been decided, but the fact that Sam Altman's back does mean that somebody won here. And what does that mean as an outcome? It probably means that there's going to be more generations of AI without a lot of thought to what the implications are for the rest of us. And it worries me, honestly.

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33:56

Yeah. Yeah. So I know that you're a very positive person. So let's end on some positivity around this. And I am too. So what excites you most? We talked about the downfalls, we've talked about the tools, what excites you most about AI? I think it's these newsletters I read every day. It is changing so rapidly. And when I think about having lived through

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34:22

the launch of the internet and what it transformed in our country and the world and the globe for children and education, for access to information in a way that we never had before. If nothing else, just we had more interesting conversations because we had access to information we didn't have before. Well, imagine that at a scale that is completely mind blowing. I think one of the...

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34:51

The things I recommend people to watch is the TED Talk by Khan Academy, the founder of Khan Academy. I can't remember what his first name is. Saul Khan. A couple of months ago in the summer of 2023, he did a TED Talk on AI education. It completely turned on its head how education works in the classroom.

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35:19

and how they've redesigned Khan Academy to think differently and give teachers access to helping their students in ways that could never be. It's like having, as he said, it's having a personal tutor for every student that doesn't give them the answer, but shows them how they might not understand things and how to better understand things. That to me, more than anything else I've seen is the transformation I want to have happen. That's the positive.

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35:47

And then the second is, I just want to keep having conversations with Pai because I can go from one end of a conversation to another, which I can't necessarily have with a friend and have a, you know, get the knowledge I want. I'm a learner. And so the fact that these tools can give me information, I have to check the sources sometimes, but the fact that the information is readily available and that I can have these conversations, that makes my life better. And that's what I'm hoping for everyone.

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36:16

as I think about these tools. Yeah, oh, I love that. And I do think, you know, taking like administrative tasks that we currently do and having them taken over by AI would be so great. Completely. And just, you know, being able to take notes and things like that, that's wonderful. We use read AI, which sometimes is a pain. It jumps onto every meeting, but it's the same as Otter. You know, it will.

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36:43

it will get on there, but it jumps on everything. You have to be careful of, do I want this one? You know? Hmm. But I do think, yeah. I do think administratively, you know, if we look at it that way, it's gonna take some things away so that we can use more of us and our brain and our personality and have it do some of the things that are more mundane. But yeah. That would be fabulous. And also asking it for, you know, you can turn it into a coach.

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37:11

So whatever problem you're struggling with on the basic level, it can coach you on what the steps you should take. And for many people, that's a real bonus. Well, Better Manager has actually created that and we are practicing and playing with it right now. And it really is an amazing tool that it's kind of a coach consultant piece.

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37:36

so that if it asks a question like, I need to have a difficult conversation with someone, it takes the information out of our very extensive library that we use when we coach people, and it gives you some of those answers and goes back and forth. And it really is amazing. So it's Wendy in your pocket? Yes, Wendy in your pocket. Yes, hopefully not Wendy, but somebody in your pocket, yes. But it's so true so that you have, oh.

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38:02

I need a little coaching on this. And for big companies, what we're looking at it in the future is that if you cannot afford to have coaching for everybody in a company, you can give some people access to this so that they do get some support because coaching is having a thought partner, right? So if we can have a thought partner in that way, that might be helpful. And well-trained with frameworks and tools that are proven like yours, I think that is such a smart way to go about.

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38:32

using AI and helping helping people. Yeah. And we know it's it's coming out of our content so that we know it's correct. And yeah, so that's a wonderful thing. So this has been so fantastic. Yes, it's been so fantastic. Denise, thank you so much for sharing this. And, and to our listeners, please, please go on better manager.co and take a look at our website. You can also see our latest ROI study.

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38:59

which is really interesting, the ROI of professional development, you can sign up for that in coaching and the difference that it makes. And also, new things that are coming out on AI. If you stay up with our website and get on there and get on our newsletter list, then you'll be able to keep up when there's new things coming out and we are very AI oriented. That's why our team said, what do we wanna talk about for the trends for 2024? And who do we know that knows these things?

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39:30

We called Denise. So, you know, stay tuned everybody and make sure that you pay attention to this. And Denise had some great points and some great ways that we can look at it. And we will also share the newsletters that she'll share with me and I'll put it, make sure that we get it on there too so that you get all the information you need to stay up on AI. So thank you, Denise. Yes. Now people wanna learn more about you and get in touch with you. What's their best way to do that?

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40:00

Best way is on my website, thoughtleadershiplab.com or on LinkedIn. And always great to connect with people on LinkedIn. If they tell me that they listen to this and saw me here, I'd be happy to connect with them and be in further conversation about AI and thought leadership. Great, great. Yes. So thought leadership lab and then LinkedIn. And Denise is very active on LinkedIn, which is wonderful. So yes, go see her there and you'll be able to connect.

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40:29

and let us know that you've heard this podcast. That would be great. So thank you all. Have a wonderful day and go play with AI. Go do something. Have a little AI party. Yes. And make sure that you use it so that you can then be able to use it for business and moving ahead. So thank you all. Have a wonderful day.

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40:53

For more information, show notes, and any downloads for today's podcast, please visit us at bettermanager.us slash podcast. Be sure to join us again and help us continue to build better managers with another insightful interview.